SCARLET SERVICES.
By proceeding with the booking process at Scarlet Hair, you acknowledge your acceptance of our Terms, Conditions & Cancellation Policy
Including any associated charges for cancellations. Clients must acquaint themselves with these terms before finalising their appointment to guarantee an effortless experience.
We are excited to introduce our new colour management system, Vish, which precisely measures every gram of colour used in our services. This innovative system allows us to customise pricing based on each client's unique needs. If the standard amount of colour is required for your service, your pricing will remain unchanged. However, should your service require additional colour, we can now accurately calculate and add this to your final bill. We are committed to full transparency regarding any extra product usage, and we’ll always inform you of any changes to your charges.​ This personalised approach not only ensures fair pricing for all clients but also helps us minimise waste, ultimately saving you money and supporting our efforts to protect the environment.
Salon T&C’s – Kindly Review Before Booking
Before scheduling your appointment, we kindly request that you thoroughly review our complete set of policies and comprehensive terms and conditions provided below. This will ensure a smooth and enjoyable visit to our salon.
By proceeding with the booking process at Scarlet Hair, you acknowledge your acceptance of our Terms, Conditions, and Cancellation Policy, including any associated charges for cancellations. Clients must acquaint themselves with these terms before finalising their appointment to guarantee an effortless experience. Scarlet Hair is a L'Oreal Professional preferred colour specialist and Kerastase trained salon. We only use the best professional colour and technology in the industry.
Our Salons T’s & C’s:
Cancellation Policy:
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We use a tiered pricing system that correlates with the level of experience of our stylists.
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Please be aware that prices on our website are an estimate only. You will be quoted an accurate price prior to beginning any booked services. Extra product will be charged for longer/thicker lengths.
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Prices online may vary to store prices. We will use our best endeavours to ensure that prices on our website are accurate and up to date, these prices are subject to change at any time.
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We send a confirmation text/email 3 days prior to your appointment as a friendly reminder. If you need to cancel or reschedule, please call the salon a minimum of 24 hours before your booking.
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Consultations require a $50 non-refundable deposit that is redeemable at the time of your appointment service & can also be redeemed on products.
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Please be mindful when walking into the salon without an appointment that we may not be able to accommodate your service request at that time. Our staff will endeavour to book you in at the soonest availability.
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We require a deposit before going ahead with ordering any extensions in the salon, this deposit is non-refundable.
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Once Great Lengths Extensions have been ordered by the salon, no returns, refunds or exchanges of colour, length or number will be accepted.
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On the remote chance you’re unhappy with your service, we offer adjustments at no cost within a two week period following your appointment. All concerns will be carefully reviewed, and resolutions will be provided at our discretion.
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To cancel or reschedule your appointment, call the salon on (08) 9534 5242 a minimum of 24 hours before your booking.
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No cancellations or changes are permitted within 24 hours of the appointment. Cancellations and changes within 24 hours or missing your appointment will result in forfeiting your deposit amount.
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A deposit for all bookings made online or over the phone is required, which then will be redeemable on your service.
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You will receive a SMS 3 days prior to your appointment as a friendly reminder. Please ensure to reply to this SMS or call the salon on (08) 9534 5242 if you need to reschedule or cancel your appointment please call the salon a minimum of 24 hours before your booking.
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At Scarlet Hair we do our best at providing top service for everyone. This cancellation policy allows us the time to inform any standby clients of any availability, as well as keep our Scarlet Hair team members schedule filled, thus better-servicing everyone.
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We appreciate and hope you understand that cancellation / 'no-shows' also means a loss of business and potentially a loss of new clientele.